Professional communication

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Business and professional communication in the global workplace

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Aims and scope: 

This course aims to provide students with the knowledge and skills they need to move from interview candidate, to team member, to leader. Accessible coverage of new communication technology and social media prepares students to communicate effectively in real world settings. With an emphasis on building skills for business writing and professional presentations, this text empowers students to successfully handle important work-related activities, including job interviewing, working in team, strategically utilizing visual aids, and providing feedback to supervisors.

1. Business and Professional Excellence in the Workplace. 2. Verbal and Nonverbal Communication. 3. Listening. 4. Résumés, Interviews, and Negotiation. 5. Getting to Know Your Diverse Workplace. 6. Interpersonal Communication at Work. 7. Strengthening Teams and Conducting Meetings. 8. Technology in the Workplace. 9. Business and Professional Writing. 10. Leadership and Conflict Management. 11. Informing and Persuading. 12. Speech Design. 13. Delivering a Speech with Professional Excellence. 14. Work-Life Balance.
Indicative reading: 
Quintanilla Miller, K., & Wahl, S. T. (2023). Business and Professional Communication: KEYS for Workplace Excellence. SAGE Publications
Teaching modules: